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Fusion Systems

Chatbot web content

Chatbot web content

Conversational user interfaces are a new and vital part of digital content and services. Today it is common for people to interact with productivity enhancing bots at work, and voice assistants at home and on the go. Businesses need to understand the capabilities of these new platforms and how they can be put to work.

We create chatbots that help you expedite your business processes, overcome bottlenecks, serve customers better, and derive business intelligence to drive innovation.

Leveraging the top chatbot builders and artificial intelligence under the ambit of Agile development methodology, we help you address existing challenges and discover new growth opportunities amidst stiff marketplace competition.

Augmenting Operations, Enhancing Customer Engagement

Fusion’s Chatbot solutions create positive customer experiences with your organization or serve as a virtual assistant to streamline business operations. Developed as a customizable platform – using Application Programming Interfaces (API) – it allows businesses to launch their Chatbot service to any channel like a website, mobile app, SharePoint, Skype, Facebook messenger or the intranet.

Fusion’s Chatbot solutions:

  • Are developed using numerous frameworks and methodologies including a JSON/Node JS stack with Google’s Artificial Intelligence (AI) and Natural Language Processing (NLP) and the Microsoft BOT framework with the LUIS NLP
  • Enables the adoption of a preferred technology stack while introducing the feature to clients or employees
  • Speeds up the integration effort needed to connect the bot to databases
  • Easily adds chat phrases or ‘utterances’ to grow the functionality of the Chatbot service over time
  • Builds a ubiquitous chat ecosystem that will seamlessly integrate into the most complex of legacy environments
  • Helps start the Chatbot service with a baseline of functionalities that have already been built
  • Have the machine learning capability to truly personalize each customer’s Chatbot experience
  • Improves and personalizes the experience the more it is used by customers
  • In essence, the Chatbot experience gets smarter each time and evolves automatically to provide a service that is unique and tailored precisely to each customer’s needs.

Some of the use cases include

Replying to frequently asked questions (FAQ) or providing simple and timely information are perfect scenarios for a chatbot. A chatbot could provide correct answers, directly reply, or even escalate the request to a person freeing up agents’ time to work on more complex issues.
A concierge chatbot can quickly perform contextual and repetitive tasks. For instance, something like planning travel itineraries only requires the bot to ask a few short questions. An “intelligent” concierge bot could even leverage past requests to provide quick actions such as, “Do you want to book the usual?” Concierge chatbots can also coordinate between multiple users. By simply asking each participant for his or her preferences, the chatbot is able to find the most appropriate time slot.
Sales teams can take advantage of chatbots because they are ideal for cross selling. For example, a mobile operator could initiate a conversation between an existing customer to offer a broad data package, subscriptions to partner offerings, or other products that fit their profile. Alternatively, a chatbot could participate in the sales process by generating leads for the sales team. Chatbots can provide initial information to a potential customer and, as soon as a certain level of interest is detected, the bot can either direct the lead to a salesperson or to a dedicated landing page.
Chatbots can trigger conversations to gather data. With regulations changing all the time, chatbots can reach out to customers to ask for the data necessary for banks to remain compliant. They can verify data for journaling purposes, such as verifying a customer’s address. Outbound chat conversations are particularly powerful because they allow companies to reach customers on their existing channels. Chats or messages are also less invasive than a phone call, and require only a few seconds to complete.
Chatbots can help HR departments provide a more modern conversational experience and deliver personalized answers and solutions. This can drastically reduce the workload of frontline HR staff, thus enabling them to work on other critical aspect of HR function without any distraction. Chatbots will help digitize HR allowing employees to have conversations using mediums which they are more comfortable anywhere anytime helping realize a digitally, self-service and employee-driven environment supported by people representing the organization’s HR function.