Reports
15 Aug 2018

IP Fusion has a powerful and detailed call reporting platform which provides detailed reports on all phone calls made within the system, this includes reports on all incoming calls, outgoing calls by user, conference calls and user login reports. The reports can be customized to fit your specific organizational needs. This report includes;

• the phone number of the subscriber originating the call (calling party)
• the phone number/ extension or agent receiving the call (called party)
• the starting time of the call (date and time)
• the call duration
• a unique sequence number identifying the record
• the disposition or the results of the call, indicating, for example, whether or not the call was connected
• the route by which the call entered the exchange
• the route by which the call left the exchange
• any fault condition encountered
• Call hold duration