Enabling IT to Deliver Better Business Outcomes

Muchai drive house no.47
Apartment 4

0757072273 / 0205148700
info@fusionsystems.co.ke

Mon - Sat 9.00 - 19.00
Sunday Closed

Call handling support
Our areas of expertise are placed within the Customer Service sector, Inbound and Outbound Call Handling and 1st Line Help Desk support. All of our call answering services are built and designed with your business in mind. Our call handling, logging and reporting tools are designed and configured in-house to provide results and reports for your business. We understand that every business has different needs, so we make sure we adapt our solutions to fit around your needs.

Chat support
Today’s customers often prefer chat, and we take a proactive approach to offering chat sessions to all your website visitors. We quickly respond to queries with personalized assistance. Via chat, our agents can interact with more than one customer at a time, improving response times without sacrificing the quality of the customer experience.

E-mail support
We meet your performance standards for email support, including contractually specified response times, escalation rules and more. We also take care to route emails to the queue of the specialist best qualified—in terms of product expertise, client policies, order status, or other factors—to answer your customers’ questions.

Social media support
Global Response can support your strategy for monitoring and engaging in the online conversation. Conversations are our business, so we’re especially well-suited to participating in the multi-party conversations that take place on social media platforms including twitter, LinkedIn and Facebook where your company and products are discussed. We can respond quickly to posts and keep you informed about the online discussion as it affects your brand image.

Your marketing staff can focus on running effective campaigns while we focus on engaging online consumers to solve customer service issues, thereby protecting and promoting your brand.

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