Enabling IT to Deliver Better Business Outcomes

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Hunt Groups or Ring Groups, are a lean but effective call routing strategy. Ring Groups are categorizations that group team members based on their departmental proficiencies and then ring all of their numbers at the same time whenever a call comes in for any particular team or department. This is great for teams that need to give customers clear options when they call in but that also have low enough call volume that they don’t need sophisticated balancing to make sure no one member gets overwhelmed

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