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Chatbots can help HR departments provide a more modern conversational experience and deliver personalized answers and solutions. This can drastically reduce the workload of frontline HR staff, thus enabling them to work on other critical aspect of HR function without any distraction. Chatbots will help digitize HR allowing employees to have conversations using mediums which they are more comfortable anywhere anytime helping realize a digitally, self-service and employee-driven environment supported by people representing the organization’s HR function.

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