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Chatbots can trigger conversations to gather data. With regulations changing all the time, chatbots can reach out to customers to ask for the data necessary for banks to remain compliant. They can verify data for journaling purposes, such as verifying a customer’s address. Outbound chat conversations are particularly powerful because they allow companies to reach customers on their existing channels. Chats or messages are also less invasive than a phone call, and require only a few seconds to complete.

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