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Powerful Case management
We Drive agent productivity through the entire case lifecycle from creation and assignment to resolution and closure. The most relevant (as customized by your business needs) information pertaining to cases is presented to agents via intuitive views/layouts allowing them to prioritize and focus on what matters most.

This allows for SLA based case prioritization and escalation flows while giving you full visibility of what issues are being raised and how quickly they are being resolved

Social Media integration
Fusion CRM Social Module Integration is another way to delight your clients through social networking sites.

The Twitter integration provides the ability to see the social activities of the contacts and search on specific keywords across all social media’s within the CRM. Using Social Module Integration with Twitter, you can create Leads, Events and ToDos, Opportunity or a Ticket from a Twitter post. It also allows you to search for particular keywords or queries that help in solving customers’ queries.

Knowledge Base FAQ
FAQ acts as a repository for all questions frequently asked by your customers as well as internal team members It will be a hassle for your support team to provide same solution repeatedly. You can either convert Tickets into FAQs or create new FAQs and share with your customers and the internal team as well.

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