Auto Attendant /Interactive Voice Response (IVR)
15 Aug 2018

Auto-Attendant offers a menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist.

The IVR or auto-attendant provides a flow for your callers once the call is received for example “press 1 for sales” or “press 2 for support”. Allowing for skill based routing where the caller is directed to the most capable person to handle their request.