Enabling IT to Deliver Better Business Outcomes

Muchai drive house no.47
Apartment 4

0722422051 / 0205148700
info@fusionsystems.co.ke

Mon - Sat 9.00 - 19.00
Sunday Closed

In today’s competitive business landscape, businesses need the most efficient and effective way to market to, sell to, and service clients. CRM, or Customer Relationship Management, is the business processes and software that enable collaboration, performance improvement, and better business visibility across all customer touch points. If customer relationships are an important asset to your business, then effective CRM strategies and software are key.

Fusion CRM is a powerful web based CRM system which enables you to do more with less, providing a central hub with instant access to the entire history of every customer or prospect. It reduces time-consuming, repetitive tasks and allows for more effective allocation of resources within your company. It integrates with business tools you already use, including Microsoft Outlook®, Exchange® and Office. Fusion CRM can be easily configured to meet the specific needs of your business and enables managers and executives to gain insight into the performance of the business through dashboards and reports.

Sales Force Automation

Sales Force Automation (SFA) is an important CRM function that streamlines and enhances the operations of your sales team. SFA includes the key activities needed by your sales team including Lead Management, Opportunity Management, Account & Contact Management, Sales Pipeline Management, Sales Forecasting, Sales Analytics, and others.

Mail Manager is an integrated email client that allows users to perform CRM related actions on incoming email. It helps you create Leads, Contacts, Organizations, Tickets and To Dos from the emails that you receive in your inbox.

  • Pre-build reports for sales force automation
  • Sales pipeline analysis by stage
  • Monthly Sales pipeline analysis
  • Sales opportunities by lead source
  • Drill-down the dashboards by time and opportunity stage

Forecast module in Fusion CRM helps an Organization to predict and plan the sales cycle from Pipeline to Closure, thus helping in making managerial decision, identify peak and lean periods and facilitate in better Sales pipeline management.

Forecast for a time period is the sum of all Opportunities expecting to close in that time period. Forecast Amounts are categorized as Pipeline, Best Case, Commit, Closed and mapped to Opportunities based on the sales stage. Forecast is predicted based on the opportunities owned by Forecast Manager and his subordinates reporting to him.

Track all activities related to all sales opportunities providing you with a 360 view of all sales activities including meetings, calls, follow-ups and emails. This ensures

Track all contacts and related opportunities, cases, activities, and other details from a common repository

Opportunity Management is another important sales function covered by Fusion CRM.

Sales leads are a vital resource for sales and Fusion CRM offers sales teams a full range of lead management functions.

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