CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION.
Short on time and high on expectations,today's consumers are more challenging to reach and convert than ever before. With proper kept records of your leads,contacts and potentials will guarantee you a shoot on your sales.This is where our requirement customized Vtiger comes in. Vtiger ensure you never lose sight of a deal with a real time map of your sales environment. You can schedule appointments trouble free with built-in automated scheduling tools.To top it all off,its easily adoptable and you can integrate with the software you use. Vtiger has key features as: key performance indicators which systematically and effectively demonstrates how your company is a achieving key business objectives.Trouble ticketing It offers your sales team the flexibility to create, communicate, edit, and close the case after the right solution is delivered to your customers.Escalation of Tickets and emails if the right solution is cannot be reached by you sales team,Vtiger comes with a handy feature that allows you to direct it to next level of management.Reporting we have customized form of reports which gives a detailed outline of the relationship between your agents or employees and your customers,hence,you can monitor the quality of service offered to your customers.
CONTACT AND CALL CENTER SOLUTIONS
Today's contact center is going far beyond its call center foundation to become a focal point of an enterprise multi channel customer experience strategy.
Our contact software solution is a unified communications systems that brings IP PBX,IM ,faxing and collaboration functionality.It has a web interface,which is customized per the user requirements and preferences.Its includes capabilities such as a:
-call center software,
-Integration with CRM's,
-intelligent call routing,
-call forwarding,call waiting and call parking.